Support  
The author offers residential (i.e. non commercial) PC Repairs and Home Network Support both remotely and on site. This page details the hourly rates and necessary contact details for each type of support. In addition, the author offers a residential Data Backup and Critical Maintenance Service at a fixed price within certain Sydney Metropolitan postcode areas.
Remote Support Remote residential support is offered through the CrossLoop service which requires the client to install a small program (2.5MB download) so that the author can connect to the client's PC. This program is available for download from the CrossLoop website at http://crossloop.com/. The author's profile on CrossLoop is at http://crossloop.com/PeterFowler. As detailed on the author's CrossLoop profile, the hourly rate for remote support is $35 per hour with a minimum of $20 for the first 20 minutes.
On Site Support The author offers residential on site PC Repairs and Home Network Support in the Sydney Metro area. Standard hourly rate is $35 per hour where the total hours includes travelling time from Cherrybrook to site and back to Cherrybrook. A minimum charge of one (1) hour applies. On site PC Repairs and Home Network Support is on the basis of
"no fix - no (labour) cost", however, travelling time will be charged at the standard hourly rate. Please contact the author via email or phone if you would like a quote for the work required and/or likely travelling times.
Backups & Critical Maintenance The author offers a fixed price Data Backups and Critical Maintenance Service in certain postcode areas of Metropolitan Sydney. Details of this service are outlined here. The cost of the service is $75 for one PC and $20 for each additional PC at the same site.
Discounts A discount is available to the above hourly rate for all financial members of Computer Pals for Seniors - Castle Hill. Please contact the author for details. Note that a discounted price for the Data Backups and Critical Maintenance Service is also available.
Terms & Conditions Please refer to the Disclaimer page for details about Terms & Conditions associated with PC Repairs and Home Network Support and the Data Backups and Critical Maintenance Service.
Contact Details

Email Address: peter@homecompnet.com

CrossLoop: http://crossloop.com/PeterFowler

Skype ID: homecompnet

Telephone: 02 9875 4472

Mobile: 043 88 66 034

 

Last Updated 17 December 2009

© Copyright 2006-2009, Peter Fowler. All rights reserved.